Refund Policy

At AVSAR, every product undergoes quality checks before dispatch. As our products are made-to-order, refunds are available only in specific circumstances outlined below.

1. Refund Eligibility

Refunds may be considered only in the following cases:

An incorrect product is delivered.
The product is received in damaged condition.
The product has a genuine manufacturing defect.

Refunds are not applicable for:

Size or fitting issues
Change of mind
Color preference
Minor variations in color, texture, weave, or finish
Products that have been worn, washed, altered, or damaged after delivery

For size-related concerns, AVSAR offers a one-time size exchange subject to the terms of our Return & Exchange Policy.

2. Refund Request Timeline

Any issue relating to a damaged, defective, or incorrect product must be reported within 24 hours of delivery.

Requests received after this period may not be accepted.

3. How to Request a Refund

To report an eligible issue, please email us at:

info@avsarclothing.com

Please include:

Order ID
Reason for the refund request
Clear photographs of the product
Clear photographs/videos showing the issue
Photographs of the original packaging, where applicable

Our customer care team will review your request and respond within 48 working hours.

Please do not send the product back before receiving confirmation and return instructions from our team.

4. Refund Approval & Inspection

If your refund request is approved, the product must be returned in:

Unused and unworn condition
Unwashed condition
Original packaging
Original tags and labels intact

Once the returned product is received, it will undergo a quality inspection.

Refunds will be processed only after the issue has been verified and the returned product meets the applicable conditions.

5. Refund Processing

Once a refund is approved following inspection, it will be processed within 7–10 working days.

Approved refunds will be credited to the original payment method used for the purchase.

The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

6. Shipping Charges

For approved cases where the issue is due to an error on AVSAR's part, such as:

Incorrect product delivered
Manufacturing defect
Product damaged before or during delivery

the applicable return shipping cost will be borne by AVSAR.

Original shipping charges are otherwise non-refundable.

7. Non-Refundable Situations

Refunds will not be provided for:

Size or fitting concerns
Change of mind
Color preference
Minor fabric or color variations
Products showing signs of wear, washing, alteration, or misuse
Damage caused after delivery
Incorrect care or handling of the product
Requests submitted after the specified reporting period
Products that do not meet the return conditions

Sale, discounted, customised, personalised, and made-to-order products are generally not eligible for refunds, except where an eligible damaged, defective, or incorrect product has been received.

8. Payment Mode

Cash on Delivery (COD) is currently not available.

All AVSAR orders are prepaid through the secure payment options available at checkout.

Where a refund is approved, it will be processed digitally to the original payment method.

9. Final Review

All refund requests are subject to quality inspection and verification.

AVSAR reserves the right to approve or decline a refund request based on the condition of the product, the nature of the issue, and compliance with this Refund Policy.

Our decision will be communicated to the customer after the review process.