Refund Policy

Refund Policy – AVSAR

At AVSAR, every product undergoes quality checks before dispatch. As our products are made-to-order, refunds are available only in specific circumstances outlined below.

1. Refund Eligibility

Refunds may be considered in the following cases:

An incorrect product is delivered.
The product is received in damaged condition.
The product has a genuine manufacturing defect.

Refunds are generally not applicable for:

Size or fitting issues
Change of mind
Color preference
Minor variations in color, texture, weave, or finish
Products that have been worn, washed, altered, or damaged after delivery

For size-related concerns, AVSAR offers a one-time size exchange, subject to the terms of our Return & Exchange Policy.

2. Refund Request Timeline

Any issue relating to a damaged, defective, or incorrect product must be reported within 24 hours of delivery.

Requests received after this period may be subject to further review, except where applicable law requires otherwise.

3. How to Request a Refund

To report an eligible issue, please email us at:

Email: info@avsarclothing.com

Please include:

Order ID
Reason for the refund request
Clear photographs of the product
Clear photographs or videos showing the issue
Photographs of the original packaging, where applicable

Our customer care team will review your request and respond within 48 working hours.

Please do not send the product back before receiving confirmation and return instructions from our team.

4. Refund Approval & Inspection

If your refund request is approved, the product may need to be returned for inspection in the following condition:

Unused and unworn
Unwashed and unaltered
In its original packaging, where applicable
With original tags and labels intact

Where applicable, the yellow security tag and its unique serial number must remain intact and match our records.

Once the returned product is received, it will undergo a quality inspection. Refunds will be processed after verification of the reported issue and the applicable return conditions.

These inspection requirements do not limit any rights or remedies available to customers under applicable law.

5. Refund Processing

Once a refund is approved following inspection, it will generally be processed within 7–10 working days.

Approved refunds will be credited to the original payment method used for the purchase, wherever supported by the payment provider. If this is not possible, AVSAR will coordinate an appropriate alternative with the customer.

The time taken for the amount to reflect in your account may vary depending on the bank or payment provider.

6. Shipping Charges

For approved cases where the issue is attributable to AVSAR, including:

Incorrect product delivered
Verified manufacturing defect
Product damaged before or during delivery

the applicable return shipping cost will be borne by AVSAR.

Original shipping charges are generally non-refundable, except where a refund is required under applicable law or AVSAR confirms otherwise.

For Partial COD orders, the ₹99 COD shipping charge is separate from the ₹499 advance payment and is subject to the conditions outlined in Section 9.

7. Non-Refundable Situations

Refunds will generally not be provided for:

Size or fitting concerns
Change of mind
Color preference
Minor fabric, texture, weave, or color variations
Products showing signs of wear, washing, alteration, or misuse
Damage caused after delivery
Incorrect care or handling of the product
Requests that do not meet the applicable return conditions

Sale, discounted, customised, personalised, and made-to-order products are generally not eligible for refunds for change-of-mind or preference-related reasons.

However, these restrictions do not exclude remedies for eligible defective, damaged, incorrect, or otherwise legally non-compliant products.

8. Payment Methods & Partial COD Refunds

AVSAR offers Prepaid and Partial Cash on Delivery (Partial COD) payment options, where available at checkout.

A. Prepaid Orders

The full order amount is paid online at checkout. If a refund is approved, the eligible amount will be returned to the original payment method, subject to this policy and applicable law.

B. Partial COD Orders

For Partial COD orders, the following payment structure applies:

₹499 advance payment: Paid online at checkout and adjusted against the total order value.
₹99 COD shipping charge: Charged separately for Partial COD orders, as displayed at checkout.
Remaining order balance: Payable at the time of delivery.

The ₹499 advance is part of the order payment and is not an additional charge when the order is successfully delivered and accepted.

The ₹99 COD shipping charge is separate from the advance payment and is charged towards shipping for the Partial COD order.

9. Partial COD: Refusal of Delivery & Refund Conditions

By placing a Partial COD order, customers acknowledge the ₹499 advance payment requirement and the separate ₹99 COD shipping charge displayed at checkout.

Customer refuses the parcel: If a customer refuses to accept the parcel at the time of delivery, the ₹499 advance payment will generally be non-refundable, subject to applicable law.
₹99 COD shipping charge: The ₹99 COD shipping charge will generally be non-refundable once the shipment has been processed, subject to applicable law and the circumstances of the failed delivery.
Customer unavailable: If delivery fails because the customer is unavailable, does not respond to delivery attempts, or does not cooperate with the courier, AVSAR may contact the customer to arrange another delivery attempt. If the parcel is ultimately returned due to the customer's failure to accept delivery, the advance and shipping charges will be assessed in accordance with this policy and applicable law.
Order cancelled by AVSAR: If AVSAR cancels the order before dispatch, the ₹499 advance and any applicable shipping charges paid will be refunded.
Delivery failure attributable to AVSAR or the courier: If delivery fails due to circumstances attributable to AVSAR or its logistics partner, the advance and shipping charges will be reviewed for refund, and any refund required under applicable law will be provided.
Defective, damaged, or incorrect products: If the delivered product has an eligible defect, is damaged, or is incorrect, customers may contact AVSAR for resolution under this Refund Policy. Any applicable refund will be handled in accordance with this policy and applicable law.

The non-refund conditions for refused deliveries do not exclude any rights or remedies available to customers under applicable consumer protection laws.

10. Final Review

All refund requests are subject to appropriate review and verification.

AVSAR reserves the right to assess refund requests based on the nature of the issue, product condition, available evidence, and compliance with this Refund Policy.

Customers will be informed of the outcome after the review process. Nothing in this policy is intended to exclude or restrict rights available under applicable consumer protection laws.