FAQ

Frequently Asked Questions (FAQs) – AVSAR

1. How do I place an order?

Browse our collection, select your preferred size, and add the product to your cart. Proceed to checkout and complete your purchase using one of the secure payment options available.

2. Do you offer Cash on Delivery (COD)?

Yes. AVSAR offers Partial Cash on Delivery (Partial COD) on eligible orders.

To place a Partial COD order, you must pay ₹499 online in advance, along with a separate ₹99 COD shipping charge. The remaining order balance is payable at the time of delivery.

The ₹499 advance is adjusted against your total order value. If you refuse to accept the parcel, the advance will generally be non-refundable, subject to applicable law.

3. What payment methods do you accept?

We accept UPI, credit cards, debit cards, net banking, and other secure online payment options available at checkout.

For eligible Partial COD orders, customers can pay ₹499 in advance online, along with the applicable ₹99 COD shipping charge, and pay the remaining order balance at delivery.

4. How long will my order take to arrive?

All AVSAR products are made-to-order.

Orders are typically processed within 5–7 working days. Once dispatched, delivery generally takes an additional 3–7 working days, depending on your location.

Please note that delivery timelines may vary due to circumstances beyond our control, such as courier delays, weather conditions, or peak-season volumes.

5. Will the product color be exactly the same as shown on the website?

We make every effort to display our product colors as accurately as possible. However, slight variations may occur due to photography, lighting conditions, and individual screen settings.

Minor variations in color, texture, weave, or finish will not, by themselves, be considered a defect.

6. Do you offer returns?

As our products are made-to-order, we generally do not accept returns for size or fitting issues, change of mind, or personal preference.

We therefore recommend carefully checking the size chart before placing your order.

However, we offer a one-time size exchange on eligible products, as outlined below. Damaged, defective, or incorrect products are handled separately under our applicable policies.

7. Do you offer size exchanges?

Yes. We offer a one-time size exchange on eligible products.

An exchange request must be raised within 3 days from the date of delivery.

To be eligible for an exchange:

The product must be unused and unworn.
The product must not have been washed, altered, or damaged.
All original tags must remain attached.
The product must be returned in its original packaging.
The exchange must be for a different size of the same product.

Only one size exchange per order is permitted.

8. Can I exchange my product for a different product or color?

No. Size exchanges are available only for a different size of the same product.

We do not offer exchanges for a different design, product, or color.

9. What if my required exchange size is not available?

If the size you require is not currently available, we will make the required size especially for you.

The replacement size will generally be processed and delivered within 7–10 working days from confirmation of the exchange.

10. Are sale items eligible for exchange?

Sale items are generally not eligible for returns or exchanges.

However, if a sale item is received damaged, defective, or incorrect, please contact us within 24 hours of delivery. Such cases will be reviewed separately under our applicable policies.

11. Are customised or personalised products eligible for exchange?

Customised or personalised products are generally not eligible for size exchange or returns for personal preference.

However, if you receive a product that is damaged, defective, or incorrect, please contact us within 24 hours of delivery, and our team will review the issue.

12. Can I cancel my order?

Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever comes first.

Once an order has been dispatched, it generally cannot be cancelled.

If AVSAR cancels an order before dispatch, any advance payment and applicable charges paid will be refunded in accordance with our Refund Policy and applicable law.

13. What if I receive a damaged or incorrect product?

In the rare event that you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery at:

Email: info@avsarclothing.com

Please share clear photographs and/or videos of the product, including the packaging, so that our team can review the issue and assist you under our applicable policies.

14. Do you ship across India?

Yes. We offer pan-India shipping.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

For Partial COD orders, a separate ₹99 COD shipping charge applies, in addition to the ₹499 advance payment.

15. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking details.

You can use the provided tracking information to follow your shipment until delivery.

16. What happens if my order is delayed?

While we aim to deliver all orders within the estimated delivery timeline, occasional delays may occur due to courier issues, weather conditions, peak-season demand, or other circumstances beyond our control.

If your order appears significantly delayed, please contact us at info@avsarclothing.com, and our team will assist you.

17. How can I contact customer support?

For any questions or assistance, you can contact us at:

Email: info@avsarclothing.com

Phone: 8799396106

Our customer support team aims to respond within 24–48 working hours.

18. Do you restock sold-out products?

Some designs may be restocked, while others may be released as limited editions.

Follow us on Instagram or sign up for our updates to stay informed about restocks, new launches, and upcoming collections.

19. Is my personal information secure?

Yes. We take your privacy and security seriously.

Your personal information is handled in accordance with our Privacy Policy. We use appropriate security measures to protect your information and provide a secure shopping experience.

20. What should I check before placing my order?

As our products are made-to-order, we strongly recommend checking the following before completing your purchase:

Select the correct size using our size chart.
Carefully review the product details and fabric information.
Check the product colors and images.
Verify your shipping address and contact details.
Review your order carefully before completing payment.
If choosing Partial COD, understand that ₹499 is payable online in advance and ₹99 is charged separately for COD shipping.
Note that the ₹499 advance will generally be non-refundable if you refuse to accept the parcel, subject to applicable law.